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Senior Solution Analyst
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- In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
- Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system.
- Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
- Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
- Employees working fewer than 20 hours per week are not eligible for vacation.
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