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Senior IT Service Management Analyst
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Full-time
- The SR IT Service Management Analyst will lead IT service owners, business stakeholders, and external vendors to ensure the delivery of high-quality IT services to the organization.
- This includes Service Request, Incident Management, Problem Management, Change Management, Asset Management, Configuration Management (CMDB), Service Availability Management, and Root Cause Analysis.
- Oversight of “best in class” IT Service Management operations for one or more of the following: Service Request, Incident Management, Problem Management, Change Management, Configuration Management (CMDB), Service Availability Management, and Root Cause Analysis that align with strategic Empyrean principles, processes, and goals (e.g., automation, DevOps, Agile etc.)
- Partner with leadership to implement an IT Asset Management Program and systems, that includes both hardware and software
- Partner with leadership to implement a Configuration Management Database (CMDB)
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