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Senior Business Analyst, Technology Service Management
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Full-time
- As a Senior Business Analyst , you will be responsible for refining, improving, and driving the service resiliency strategy for long-term sustainability based on data and trends.
- Using best-in-class data platforms and tools, including Excel, PowerBI, PowerApps you will help redefine IT operations with an IT Service Management point of view and maturity.
- Embrace an open-minded outlook and adapt to change; also be a champion of change inside the organization.
- Proven project management skills and advanced proficiency in Microsoft Office applications (ie Excel, PowerBI and PowerApps ).
- IT Service Management (ITSM) ServiceNow experience (preferred), including knowledge of the ServiceNow Data Model and Performance Analytics.
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