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SAP Sales And Service Cloud Senior Consultant
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$218,625 a year
Full-time
- SAP Sales and Service Cloud Senior ConsultantAs a Functional Senior Consultant at Deloitte Digital, get ready to tackle numerous mission-critical company directives.
- Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis).
- Your Role and Responsibilities will include:The SAP CX Sales & Service Senior Consultant is responsible for delivering the required CRM functionality within an SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements.
- Professionals in this position should have deep CRM process and configuration expertise in SAP CX across all areas of the CRM portfolio including Lead & Opportunity Management, Territory Management, Quote & Order Management, Service Tickets, Call Center, and integration to SAP ERP/ Commerce/Emarsys/CDP/CDC/CPQ/FSM/Qualtrics/BTP. Experience in SAP FSM, SAP CPQ, Emarsys, BTP is a plus.
- Advise on capabilities and solutions of the SAP CX/CRM portfolio for sales automation and customer service processes, and implementation roadmaps.
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