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Patient Experience Manager / Coach
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Full-time
- Under the direction of the Chief Patient Experience Officer or designee, the
- Patient Experience Manager/Patient Experience Coach
- The Patient Experience Manager reviews and understands the organization's patient experience data and uses this data to provide in-depth, proactive consultation, coaching, and direction to directors, managers, physicians, and staff in service improvement methods.
- The Patient Experience Manager regularly observes workflow in practices in assigned areas such as inpatient nursing units, ambulatory clinics, emergency departments, pediatrics, physician practices, and ancillary/support service departments, i.e., nutrition, to provide recommendations and training.
- Change management, process improvement methods (Lean), training development, healthcare-related customer service/patient experience methods, and survey methodology.
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