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National Leasing Specialist 2
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- Description Pay Range: $25 - $27 an hour This role as a National Leasing Agent II is a role that requires 6 months or more of Weidner contact center or 2 years of call center experience to be a qualified applicant.
- Responsible for the management of interactions with residents through Zendesk (Weidner’s internal customer management software) for escalated customer service calls, assigning categories, notes, and response rates will be new measurements to achieve a higher level of customer service.
- Conduct weekly or bi-weekly follow-up calls with properties to inquire about any property specials in Yardi or hot sheets.
- Between calls, agents will manage and respond to the Yardi CRM queue, ensuring timely and accurate follow-up with prospects.
- Direct calls to the appropriate department, property or contact center agent based on prospect requests, ensuring efficient routing of calls.
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