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Manager, Product Support (Weekend Shift)
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- As a member of our Product Support Team, you will have the exciting opportunity to be our first dedicated weekend support manager.
- Handle customer and executive escalations that arise during the weekend, ensuring swift response time and resolution of issues
- Collaborate with Product Support Operations to ensure we are staffed optimally to support our rapidly growing user base
- Help to onboard and train Product Support Specialists, ensuring we deliver quality customer experiences along the way
- Partner with the broader ecosystem of Support Leadership to mature the overall department with process improvements and operational efficiencies
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