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Lead Architect
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- The position requires a highly knowledgeable member of a team responsible for designing and implementing Contact Center Solutions and standards that align to business strategy and objectives.
- The position is responsible for creating detailed solution designs and documentation that supports the development, implementation and operations of enterprise-class contact solutions used by the Contact Center supporting our Contact Center of the Future programs.
- Facilitate development of the most complex enterprise business solutions that combine knowledge of particular business processes and issues, general technological options, and process facilitation techniques.
- Lead and participate in enterprise strategy development, including environmental analysis, opportunity identification, value cases and business innovation portfolio development.
- Modify existing process improvement approaches and/or develop new approaches to achieving improvement.
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