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ITIL Process Analyst & Change Management, Progression
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- The Sr Information Technology Infrastructure Library (ITIL) Process Analyst is responsible for IT Service Transition and Operation processes and procedures specifically Change, Change Management, Configuration, and Problem Management.
- Responsible for design, implementation, reporting and execution of all Change, Configuration, and Problem Management efforts for both Corporate and North American Electric Reliability Corporation (NERC) regulated assets as defined by ITIL, Corporate Standards and NERC CIP requirements.
- Including at least 3 years of work experience with security and regulatory standards, including but not limited to SOX, NIST, NERC CIP, and analysis experience under NERC CIP requirements.
- Experience with the Change management / Change enablement module within ServiceNow or other IT Service Management platforms.
- Working knowledge developing, operating and maintaining service management tools, Configuration Management databases (CMDB) and other process management tools.
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