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IT Service Management Analyst I - WUIT
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$73,700 - $125,900 a year
Full-time
- For this role, the scope of IT Service Management may include one or more of the following ITSM Practices: Asset, Change and Configuration Management and CMDB; Incident, Service Request and Problem Management; Knowledge Management; Service Level and Service Catalog Management; Capacity, Availability, Monitoring, Event and Service Continuity Management.
- Supports ServiceNow/ITSM System Admin team to implement specific system updates to support Framework automation and workflows.
- Effectively utilizes ServiceNow and other ITSM system data to develop and publish reports and dashboards.
- For assigned ITSM Practices – Organizational Change Management & Documentation
- Three or more years of experience design, development and implementation of automated processes for ServiceNow or other ITSM suite.
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