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IT Service Governance Manager
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- The IT Service Governance Manager is responsible for leading a team of professionals to establish standards and process excellence for IT Operations.
- This role and its supporting team are accountable for enforcing, monitoring, measuring, and continually improving the Firm’s IT Service Management (ITSM) process framework, including disciplines for IT Asset Management, Incident Problem and Technical Change Management, and Knowledge Management.
- Oversees the Firm’s ITSM framework and governance in partnership with the Director of Service Management, inclusive of incident management processes, problem management routines, technical change management processes, IT asset management, knowledge management, service request management, and the planning and controlling of configuration items (CIs) and their interrelationships
- Partners with IT management and technical leads to shape ITSM standards from the vantage point of end-users
- Oversees ITSM team members who each represent various service management disciplines, shaping strategy, design, and execution
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