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IOSS Service Desk Manager
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Full-time
- Circinus is seeking a proactive and experienced Service Desk Manager to lead our dynamic Service Desk team in providing exceptional IT support services.
- The Service Desk Manager will oversee the day-to-day operations of the Service Desk, ensuring timely resolution of incidents and service requests while maintaining high levels of customer satisfaction.
- Strive for >90% of support requests to be resolved as first call resolutions, minimizing escalations outside the Service Desk.
- Log all support requests into the incident management system (ServiceNow) and escalate issues as necessary.
- Generate weekly and monthly Service Desk reports with performance metrics and SLA agreements.
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