Robert Half

We are looking for a dedicated Help Desk Analyst I, to join our team in TARRYTOWN, New York. This role is instrumental in maintaining the smooth operation of our point-of-sale systems during events, providing on-site technical support, and communicating with IT staff for escalated issues.. Develop and maintain knowledge of Shopify POS software and payment hardware. Proven experience in a Help Desk Analyst role or similar IT support role.. Familiarity with common help desk software and ticketing systems.. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

helpdesk

Description We are looking for a dedicated Help Desk Analyst I, to join our team in TARRYTOWN, New York. This role is instrumental in maintaining the smooth operation of our point-of-sale systems during events, providing on-site technical support, and communicating with IT staff for escalated issues. This contract role offers an excellent opportunity for those with a strong background in basic networking and experience with various operating systems including iPad, Android, and Microsoft 10 laptops. Responsibilities <ul><li> Ensure the functionality of point-of-sale systems prior to each event</li><li> Provide on-site and on-call technical support during events</li><li> Troubleshoot issues with retail, food, and beverage point-of-sale systems</li><li> Handle technical issues with wireless ticket scanners</li><li> Address system crashes, network slowdowns, and connectivity problems to ensure smooth operations</li><li> Ensure proper closure of systems post-event</li><li> Communicate any unresolved issues to the organization's IT staff for further action</li><li> Develop and maintain knowledge of Shopify POS software and payment hardware</li><li> Maintain a strong understanding of basic network media such as switches, PoE Injectors, Cat6, Fiber</li><li> Familiarity with PC Skills, PC Hardware, PC Desktop - Workstation is a plus </li></ul>Requirements <ul><li> Proven experience in a Help Desk Analyst role or similar IT support role.</li><li> Strong knowledge of PC systems, including hardware and software.</li><li> Proficiency in setting up and maintaining desktop and workstation environments.</li><li> Excellent problem-solving skills and the ability to troubleshoot technical issues.</li><li> Strong communication skills, with the ability to explain technical concepts to non-technical users.</li><li> Ability to work effectively in a team environment and collaborate with various stakeholders.</li><li> High level of professionalism and strong customer service orientation.</li><li> Familiarity with common help desk software and ticketing systems.</li><li> Ability to prioritize tasks, manage time effectively, and meet deadlines.</li><li> Willingness to stay updated on the latest trends and developments in the field of IT support. </li></ul>Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to

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