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Head of US Patient Support Services
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Full-time
- The Sanofi Patient Support Services (PSS) team is focused on supporting patients looking to access Sanofi therapies and building programs to help appropriate patients stay adherent to their medication.
- They will lead a team to develop, implement, maintain, and improve existing and new patient programs, while driving innovative new patient programs and services for a robust portfolio of products in the US. This role will lead a team comprised of over 450 FTEs across all aspects of the patient services organization as well as external third-party service vendors who partner on PSS activities.
- Lead enterprise PSS operations with discipline, rigor, and a keen focus on data driven insights to achieve goals, monitor and manage Sanofi employees and our partners
- In partnership with US patient marketing teams, design programs to grow enrollment in patient persistency programs, supporting patient compliance and retention through Sanofi lead activities, Specialty Pharmacy partnerships and potentially third-parties.
- Represent Patient Support Services as a member of the North America Leadership Team; provide input and decision-making impacting PSS enterprise operations and transformation
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