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Head of Operations
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- This person must possess the ability to think strategically, while at the same be a strong executor, able to effectively work cross-functionally and "get their hands dirty" to ensure projects are completed on-time and drive expected business results.
- Work directly with the product management and engineering teams to optimize and drive adoption of our Agency technology platforms.
- Lead Agency change management, including partnering with other departments to ensure effective training and communication.
- Serve as a conduit between the Agency and other departments that are implementing changes that impact the Agency.
- Collaborate closely with the training department and workforce management teams with the goal to have a properly trained and adequately staffed Agency to support business needs.
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