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Future Opportunities, Assistant Team Leader - Centurion Lounge
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- Job Description:The Centurion Lounge Assistant Team Leader is a mentored position, with direct reports, which supports the Team Leader in coaching a team of highly skilled and motivated Member Service Professionals (MSPs) that provide travel, card, concierge, and lifestyle services to American Express Card Members visiting the American Express Centurion Lounge, located (ONSITE) in the Charlotte Douglas International Airport.
- The Assistant Team Leader is an entrepreneur who is an advocate and supporter for both the team and customers.
- As a Centurion Lounge Assistant Team Leader, through direction and mentorship from the Team Leader, support with Creating a cohesive team environment Coaching their direct reports and the overall team to provide a high-touch, premium experience for all lounge guests.
- Working in tandem with the Team Leader to support evaluating team performance and creating development and action plans, on an individual level, which are owned and driven by each team member.
- Working closely with the food and beverage lounge partners to create an extraordinary customer experience for all Centurion Lounge visitors.
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