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Eligibility Customer Service Representative
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Full-time
- The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans.
- Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner.
- Raise issues as appropriate to Team Supervisor or Department Manager.
- Ability to maintains current knowledge of all plan’s eligibility & enrollment rules to provide correct information to plan participants and providers.
- Ability to sit for long periods of time operating a computer keyboard.
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