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Dispatcher - HVAC Service
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Full-time
- POSITION SUMMARY The Service Dispatcher is responsible for the efficient deployment of all the resources of the Service group.
- What you’ll do: Receives customer warranty calls and service calls, determines the nature and extent of the service problem, and schedules the appropriate service to address the customer’s needs.
- Assigns and dispatches the appropriate service technician to match the needs of the call.
- Tracks calls and assignments in COINs∯*∯ Identifies manpower shortages and work backlog.
- Orders and tracks maintenance materials or parts as needed to perform scheduled work.
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