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Director, Relationship Account Management
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Full-time
- You will take the foundation of this program to the next level as we build an industry leading Account Management organization to drive broad adoption of MongoDB's data platform and ensure the success and growth of a diverse portfolio of global customers.
- As the Director of Account Management - Americas, your team is responsible for achieving world-class Net Revenue Retention by increasing value, delivering measurable outcomes, and driving expansion in the best interests of their clients ultimately to build and protect long-term partnerships, cultivate advocacy, and achieve sustainable results for MongoDB.
- Integrate the Account Management role into the broader GTM organization by creating clarity around the function and establishing strong partnerships with Customer Success, Sales, Professional Services and Operations leaders
- Define strategies and operating cadence to achieve quarterly growth and retention goals
- Develop an operational framework for the AM function including territory management, capacity planning, account assignment governance, and operating metrics
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