American Express

The Performance & Insights team, within Sales Enablement, Pricing & Transformation (SPT), is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering insights that drive GCS growth.. The Director will work very closely with several cross-functional partners such as US SME Account Development and Specialty LT, GCS Product LT, SME Marketing, Finance, Risk and other key partners / COE teams.. Specifically, this role will be focused on optimizing our Early Tenure and Client Retention strategies in US SME. In addition to these core responsibilities, the Director will lead special projects that drive the GCS strategy forward.. Focus on strategic thought leadership, including defining critical metrics, leading goal setting & territory mapping methodology, Rule of Engagement and measuring treatment effectiveness against business objectives. 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

financial

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let’s lead the way together. The Performance & Insights team, within Sales Enablement, Pricing & Transformation (SPT), is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering insights that drive GCS growth. The Director will work very closely with several cross-functional partners such as US SME Account Development and Specialty LT, GCS Product LT, SME Marketing, Finance, Risk and other key partners / COE teams. S(he) will be the key thought leader for the business teams in ensuring the broader organization’s ability to achieve success both strategically and tactically. Specifically, this role will be focused on optimizing our Early Tenure and Client Retention strategies in US SME. In addition to these core responsibilities, the Director will lead special projects that drive the GCS strategy forward. The ideal candidate will coordinate across key partners within US SME to ensure there is alignment and collaboration on strategic priorities. S(he) will possess thought leadership, critical thinking, communication, and organizational skills, and will have a proven record of leading initiatives from inception to successful execution. Job Responsibilities: <ul><li>Lead, mentor, and build a hard-working - highly engaged team with diverse talent</li><li>Build strong relationships with Product, Risk & Marketing teams to understand business objectives and challenges in order to become a trusted partner in execution</li><li>Influence, negotiate and pivot effectively to ensure strong business output balanced with colleague and customer experience</li><li>Ensure optimal channel performance and strategy through providing proactive business insights and determining solutions. Champion data driven decision making and collaborate with partners to assess and optimize business performance</li><li>Focus on strategic thought leadership, including defining critical metrics, leading goal setting & territory mapping methodology, Rule of Engagement and measuring treatment effectiveness against business objectives</li><li>Act as a liaison with numerous teams to drive innovation, identify and transfer best practices. Drive continuous transformation and automation & process re-engineering</li><li>Develop, plan, and implement critical initiatives including serving as a communication hub across multiple partners </li></ul>Minimum Qualifications: <ul><li>Critical Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives. Strong grasp of the Global Commercial Services business, Product team and Field Sales organization. Excellent analytical and problem-solving skills</li><li>Experienced People Leader: demonstrated ability to attract, develop and lead a hard-working and engaged team; ability to manage within a matrixed environment</li><li>Customer Management: Pro-actively anticipate customer needs and deliver on the promise</li><li>Results Leadership: Ability to manage multiple and complex work streams and work across departmental boundaries and deliver a diverse set of initiatives that result in transformational outcomes. Proven ability to deliver results in a fast paced and highly matrixed environment</li><li>Strong work ethic with a will-to-win attitude!</li><li>Bachelor's Degree in Business or Quantitative field </li></ul>Preferred Qualification: <ul><li>Master's Degree in Business or Quantitative field would be preferred </li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: <ul><li>Competitive base salaries </li><li>Bonus incentives </li><li>6% Company Match on retirement savings plan </li><li>Free financial coaching and financial well-being support </li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits </li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy </li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </li><li>Free and confidential counseling support through our Healthy Minds program </li><li>Career development and training opportunities </li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

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