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Digital Member Support Rep I (Call Center Hybrid Position)
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Full-time
- We are committed to building a new way of banking for our current and future members in the Washington Metro area.
- Our goal is to be a progressive multi-billion-dollar financial institution by re-inventing the way we operate, particularly when it comes to enhancing the membership experience.
- We aim to do this by being innovative, creative and nimble in offering distinctive products and services.
- Member Assistance - Communicates with members in a courteous, professional and pleasant manner at all times; through various eServices including but not limited to video, secure message, email, chat and phone.
- Refers members to digital member supervisory personnel or other departments as needed.
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