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Customer Success Manager
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- With over 10,000 video systems under management worldwide – more than any other video communications service provider – Yorktel has the proven expertise and global reach to deliver enterprise-quality visual communications.
- Yorktel is currently seeking a Customer Success Manager to apply knowledge, experience, interpersonal skills, and administrative techniques to ensure successful delivery of all managed and support services to Yorktel customers.
- The Vice President/Director of Customer Success will provide direction and support to the Customer Success Manager regarding day-to-day work and workload, organizational development and improvement, career development and client escalations.
- The Customer Success Manager has the authority and decision-making ability to align the service delivery team, prioritize workload, delegate work, and obtain agreement from stakeholders to meet the needs of assigned accounts and achieve total customer satisfaction.
- The Customer Success Manager regularly influences internal and external stakeholders in achieving beneficial outcomes.
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