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Customer Success Manager
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- As Customer Success Manager, you will be the key point of contact between Mashery and our customers, working to help them maximize the value they derive from the Mashery solutions they purchased from us, further understand their emerging needs, and help them align their programs with best practices and key success factors.
- Develop a trusted-advisor relationship with customer executive sponsors such that all Mashery activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their Mashery solution to be realized.
- Establish post-implementation adoption activities such that the overall success of the customer's API initiative can be closely monitored, including visibility to the executive sponsors.
- Diligently pursue the creation and measurement of value from the API program by the customer.
- Serve as a customer advocate in driving industry best practices and the evolution of Mashery product and platform functionality integral to the customer's success.
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