Upvote
Downvote
Customer Success Manager
Share Job
- Suggest Revision
- If you are a proactive problem-solver and have a history of success in either Sales/Account Management, Inbound Call Center/Tech Support Quality Performance or Management we would love to hear from you today!
- The Manager, Client Relations is responsible for the day-to-day guidance and leadership of the client relations team and manages multiple client relationships; on and/or off-site management of the partner relationship between IT Service Desk and multiple clients.
- Your day-to-day achievements will help support client retention and renewals and assist with client relationships to ensure satisfaction and resolving performance issues related to an inbound KPI driven call center.
- This individual will oversee service contracts and will be responsible for establishing a relationship with HTC and client IT staff and Hospital Management to ensure HTC’s Service Desk is providing excellent customer service and meeting contractual SLA’s.
- Manage a team of Client Relationship Managers by promoting and sharing best practices, maintaining standards of operations and promoting process improvement related to reporting solutions and mentoring client relations team.
Active Job
Updated 13 days agoSimilar Job
Relevance
Active