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Customer Service Team Lead (Hybrid)
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Full-time
- As a Customer Service Team Lead within Enova's Contact Center, your primary responsibility is to act as the subject matter expert to help improve your department's performance.
- Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
- Support employee engagement and use of reward and recognition tools
- Have relevant experience in the lending industry and/or loan operations
- Hybrid roles entail working in-office from Tuesday to Thursday, with the choice to work remotely on Mondays and Fridays
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