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Customer Service Supervisor I
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- CUSTOMER SERVICE SUPERVISOR SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSOur employee development team is looking for experienced call center customer service supervisors to support commercial and public sector clients.
- Supervisors in this role coach and develop a team of inbound customer service agents and are directly responsible for the performance of their team.
- The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, andpro-actively seeks ways to improve the internal processes and sales results program-wide.
- Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports.
- Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and proceduresEssential DutiesLead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling.
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