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Customer Service Representative
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Full-time
- The Customer Service Representative represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and insuring that customers receive accurate information politely and promptly.
- Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day.
- Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload.
- Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center.
- A high school diploma or equivalent required.
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