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Customer Care Supervisor
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- Through our check cashing, lending, and our PLS Auto store, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs.
- The Customer Care Supervisor is responsible for the management and development of the contact center team; ensuring targets are achieved through constant training and coaching.
- The Customer Care Supervisor directs and controls the daily operations to ensure that the team is meeting the needs of customers.
- The Customer Care Supervisor is also responsible for monitoring the training, development, and overall performance of the team.
- Study and standardize procedures to improve efficiency of Contact Center team.
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