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Contact Center Operations Supervisor
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- The Operations Supervisor will lead a team of on-site and/or W@H Tier 1 and Sr. Analysts in the daily operations in an IT Healthcare Call Center Environment.
- The Operations Supervisor is expected to coach, motivate, and inspire their team of analysts to achieve and exceed performance results.
- Report any operational issues such as high volume, client outages, staffing call-outs to manager, and Unity VP Operations.
- Perform monthly 1:1 with each agent and document in Paylocity.
- Reviews, approves, and maintains Paylocity time entry and leave requests for team members.
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