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Computer Support Team Lead
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- The Computer Support Lead is responsible for providing technical support and related services to the professional and business services personnel in the NorCal Office and provides desk-side, email and telephone support to all end-users in the firm.
- Work closely and supervise the Computer Support Specialist to address any and all technology issues for users in the NorCal office.
- On request, provide Status/Activity Reports to the Director, Technology Support Services.
- Participate in monthly Global Computer Support and quarterly ITC conference calls to facilitate communication among technical support, training, administration and engineering regarding software, hardware, and firm wide rollouts.
- Responsible for local IS hardware, software, support and maintenance contract administration and service levels, including assisting with negotiation of contract provisions.
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