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Collection Counselor L
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Full-time
- Essential Functions and Duties:Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers.
- Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail.
- Solid PC skills: Microsoft applications and loan servicing platforms.
- Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.
- Preferred/Other Qualifications: Knowledge of loan servicing software/systems.
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