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Care Coordinator, Penn Signature Services
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- Today at Penn Medicine, someone will make a breakthrough.
- Under minimalsupervision, the Care Coordinator in Penn Signature Services (PSS) is responsible for providing the highest level of service for all prospective and current patients accessing the University of Pennsylvania Health System/Penn Medicine remote and in person services that are supported by PSS programs (Penn Passport, Executive Health, Patient Facilitated Services, Penn Global Medicine and The Pavilion at HUP).
- As the primary point of contact across all parties involved in the coordination of the care process, the Care Coordinator is responsible for understanding the needs for a potential or current patient, determining the needed information or Penn Medicine department or physician to reach out to for advice or information, provide assistance to obtain needed medical information and then organizing for the potential care process.
- PSS program patients are either high profile in nature, destination patients, or patients paying a premium for special services that require many considerations for the timing and coordination for the care process that increasingly includes balancing telehealth options for support in advance of traveling to Philadelphia or coming to a Penn Medicine site for care.
- When PSS patients receive care at Penn Medicine, Care Coordinators are expected to provide proactive check-ins and be present and available on site as needed to liaise with the patient, representatives, and clinical service teams.
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