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Call Center Team Lead
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$18.81 an hour
- Amplifon Americas , parent company to Miracle-Ear, a world leader in hearing health care, has a strong demand for diverse, authentic, creative, and versatile talent for our Call Center Team Lead.
- As the Call Center Team Lead , you will oversee our customer service representatives and ensure the smooth operation of our call center.
- Performance Management: Monitor team performance metrics such as call volume, response times, and customer satisfaction scores, and implement strategies to improve efficiency and effectiveness.
- Compliance: Ensure team members adhere to all relevant regulations, policies, and procedures, including data protection and privacy laws.
- Expand your experience by taking advantage of our global mobility opportunities.
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