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Call Center Contact Tracing Supervisor
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- A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.
- The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program-wide.
- Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports.
- Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures
- Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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