Microsoft Corporation

The Business Program Manager role on the SMC Americas (AMS) team is a strategic role within the Chief of Staff Office team supporting the Corporate Vice President of AMS SMC as well as the organization at large.. The role will partner with the AMS Corporate Vice President (CVP), Chief of Staff, Office Team, the Americas SMC Business Management community, and will interface with a very broad network across the Microsoft Customer and Partner Solutions (MCAPS) organization at Microsoft.. Support the AMS CVP executive sponsorship across WW SMC Women in Leadership program.. Both with deep collaborate with others across WW SMC and the Americas to steward programs into AMS SMC as well as amplify work within our own teams.. Coach and enablement SMC Americas business management community on creating authentic content that champions our consistent commitment to our aspired culture and D&I. Bring better practices from across Microsoft and industry into business manager community forums.

business program manager

<div>Overview Are you an experienced business professional who wants to enable our regional sales organization to thrive? If so, then Microsoft's Americas (AMS) Small, Medium, Corporate (SMC) Team is looking for you! Microsoft is empowering every person and every organization on the planet to do more and achieve more. We have set three bold ambitions for ourselves: create more personal computing, reinvent productivity and business processes, and build the intelligent cloud. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence and encouraging teams and leaders to bring their best each day. We were recently recognized as the most attractive global employer and have been and continue to be known for our exceptional citizenship and community efforts. Be a part of a multi-generational, diverse and customer-obsessed team that demands excellence. Develop and apply your skills alongside the leading technology, marketing and sales experts in a fun, fast-paced sales environment. And most importantly, achieve your personal goals and advance your career whether you are looking to build on your sales and consulting experience or exploring how to leverage your experience to dive into modern cloud. The Business Program Manager role on the SMC Americas (AMS) team is a strategic role within the Chief of Staff Office team supporting the Corporate Vice President of AMS SMC as well as the organization at large. This role will specifically help support the team's customer, partner, and community rhythms and support key areas of business operations: <ul><li>Community Engagement</li><li>Customer & Partner Engagements</li><li>Support Executive Sponsorships and External Events Engagements</li><li>Support People and Organizational Health Initiatives inclusive of our Awards and Recognition Programs</li></ul> The successful candidate will gain an understanding of SMC operating model, rhythm of business, and be part of a fun, fast-paced and high transformation environment. The position is a strategic team member who will steward, influence, collaborate, and execute across their core areas of accountability. The role will partner with the AMS Corporate Vice President (CVP), Chief of Staff, Office Team, the Americas SMC Business Management community, and will interface with a very broad network across the Microsoft Customer and Partner Solutions (MCAPS) organization at Microsoft. Responsibilities Business Program Planning and Design - Customer, Partner, and Community Engagements <ul><li>Create a customer and partner engagement strategy and execution model for the Americas SMC CVP - aligned to the team's strategy, goals and objectives.</li><li>Define the engagement strategy, gather requirements, create process, and work across the Office team to align on the plan of record. This includes establishing the criteria and triage process for directing ownership of engagement activities. Drive for clarity and simplification. </li><li>Coordinate all briefing and prep materials for customer/partner meetings. </li><li>Ensure all prioritized engagements are tracked and any action items from meetings are landed with the correct stakeholders. </li><li>Plan and support executive visits to our SMC sales centers across Toronto, Fargo, Dallas, San Jose, and Sao Paulo where CVP is engaged or someone is acting on behalf of the CVP. Ensure the engagements are appropriately supported with workbacks, onsite leadership engagement, and with local employee team, culture, and skill building elements. </li><li>Work with cross-functional (e.g., organizational, business) stakeholders to ensure all engagements are high impact with excellent preparation, execution and follow through after engagements (where appropriate). Including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive pre-/post communications.</li><li>Continuously improve operations of existing customer, partner, and community programs by applying better practices and leveraging the work of other BPMs across our community. </li><li>Support and contribute to define and track the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, and effectiveness for the program.</li></ul> Business Program Management - Exeuctive Sponsorships and External Engagements <ul><li>Working closely with the Executive Communications Leads, run the rhythm to support executive sponsorships (internal/external initiatives, 3rd party or Partner organizations, etc.). This includes building a consistent process, solid engagement plans with clear objectives, collating and providing strategic insights from relevant stakeholders, and sound program management fundamentals. <ul><li>Project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for sponsorships and external engagements.</li><li>Communicates the status to relevant stakeholders and holds them accountable for following the established schedule, and risk mitigation plans and processes, with minimal guidance. </li></ul></li><li>Support the AMS CVP executive sponsorship across WW SMC Women in Leadership program. Own program planning, execution, and overall operations in close partnership with AMS CVP.</li><li>Support the AMS CVP as a high-value executive sponsor of the Women at Microsoft employee resource group. Support asks and opportunities. </li></ul> Business Program Management Operational Excellence- People and Organizational Health Initiatives <ul><li>Culture and Teaming- contribute to a culture where we care deeply about customer and partner outcomes and where our team members can thrive</li><li>Own and drive the AMS SMC Rewards and Recognition program. Activate and operationalize culture moments. Both with deep collaborate with others across WW SMC and the Americas to steward programs into AMS SMC as well as amplify work within our own teams. </li><li>Coach and enablement SMC Americas business management community on creating authentic content that champions our consistent commitment to our aspired culture and D&I. Bring better practices from across Microsoft and industry into business manager community forums. </li></ul> Business Program Management Operational Excellence <ul><li>Demonstrates an understanding of stakeholder mapping or how the various teams work together to execute on a sponsorship and/or engagement. Collaborate with others who work with other teams (e.g., Executive Comms, Sales Leaders, Global Partner Solutions team members, other BPMs, etc) to ensure program processes are rigorous and executed efficiently. </li><li>Helps develop processes around scope and schedule changes for a given program or engagement.</li><li>Establish ongoing feedback loops to improve the engagement practices and processes. Participate in an informal peer network to build collective and robust efficacy. </li><li>Sound personal practices for managing workload across the various tracks/programs noted above. Ability to stay organized. </li><li>Ability to adapt workstyle or process to adopt better practices from other's demonstrating excellence in similar roles/scopes of work. </li></ul> Other <ul><li>Embody our culture and values</li></ul> Qualifications Required/Minimum Qualifications <ul><li>Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement<ul><li>OR equivalent experience.</li></ul></li></ul> Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $91,800 - $178,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $117,900 - $195,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div>

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