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Business Process Analyst
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- Perform a comprehensive inventory of all current (As-Is) processes and provide detailed documentation and VISIO diagrams of these processes.
- Utilize the ticketing system to extract data related to Helpdesk ticketing.
- Develop and provide executive-level dashboard reports using MS Excel and other tools to pictorially represent the data.
- Collaborate with leadership to develop and provide governance process documentation for Desktop Support, Asset Management, and Network and Wireless.
- Proven experience in business process analysis in IT service management
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