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Associate VP Service Technology Salesforce
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- The Associate VP, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives.
- The Associate VP, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across segments and/or enterprise-wide.
- The Associate VP, Technology Solutions acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions.
- The AVP, Service Technology will collaborate with leaders from our Retail, HCS and Group segments to develop an enterprise Service Technology Strategy to enable our Contact Center associates to engage with and serve our consumers.
- The AVP will engage with leaders of other consumer facing channel technologies such as Voice and Digital (web and mobile), and leaders of platforms such as CECP to create and enable an omni-channel strategy and enable journey based interactions.
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