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Associate Director, IT Operations & Service Desk
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$120,000 - $160,000 a year
Full-time
- As the Associate Director, IT Operations, you will be responsible for overseeing day-to-day IT service delivery for our US site-based users in (New York City and San Francisco), international global offices as well as remote users.
- Manage a hybrid IT service desk team (comprised of yourself and external service providers), ensuring timely resolution of technical issues and excellent customer service for end users.
- Establishing performance metrics to measure IT Service Desk effectiveness and productivity.
- Manage mobile device management solutions for field force.
- Bachelor's degree in Information Technology, Computer Science, Business, or a related field with 8+ years of relevant experience in IT Operations Management preferably in the, biotech or pharmaceutical industry.
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