Zscaler, Inc

We are looking for a Vice President, Engineering Strategy, Planning, & Analytics to join our fast growing engineering organization and be responsible for the strategy and analytics that will determine the direction of our product roadmap, software delivery and the cloud operations ensuring a smooth roll out of our roadmap of innovations.. Manage business expectations, drive planning and prioritize resource allocation based on the company's vision and growth strategies, including leading workforce planning and budget management. Identify the key metrics and signals for accurately assessing customer health to drive the appropriate proactive actions across Engineering and Global Customer Success (GCS) on at-risk accounts. Serve as the single source of truth on Engineering data requirements and needs to the IT team - provide business and data architecture to downstream threading and dashboard/visualization teams. Work across Product, Engineering, and GCS to define and build the feature-level telemetry required to effectively measure feature quality and customer adoption

vp engineering

<h3>About the Role</h3>
<p>We are looking for a Vice President, Engineering Strategy, Planning, & Analytics to join our fast growing engineering organization and be responsible for the strategy and analytics that will determine the direction of our product roadmap, software delivery and the cloud operations ensuring a smooth roll out of our roadmap of innovations. In this critical and strategic position, you will set the foundation for how the organization measures and manages the business to consistently deliver high quality products and customer experience. You will lead a small team focused on measuring and monitoring the health of the business and identifying the key initiatives and processes required for scale. This is a leadership role that will span influence across engineering, product and customer success organizations.</p>
<p>A successful candidate for this role will be a technologist and an executive with experience leading or supporting fast-paced engineering, product or customer success organizations at scale, who is a self-aware, dynamic, collaborative, and transparent leader with a positive vision for success. You must have the ability to take ownership across different stakeholder groups, work with tight timelines, and deliver with a customer first focus while influencing across the enterprise. We are looking for someone who can balance priorities, collaborate with executives, and positively motivate teams in a high growth, agile environment while supervising key performance indicators.</p>
<p>In this crucial role, you'll:</p>
<ul>
<li>Establish and lead OKR process across Zscaler's Product and R&D Organizations, including metric definition, target setting in partnership with business leaders, performance scorecards, and end-to-end process management</li>
<li>Manage business expectations, drive planning and prioritize resource allocation based on the company's vision and growth strategies, including leading workforce planning and budget management</li>
<li>Define and rollout approach for measuring engineering execution health to ensure the organization is delivering on-time, with high quality, and efficiently against our roadmap commitments</li>
<li>Identify the key metrics and signals for accurately assessing customer health to drive the appropriate proactive actions across Engineering and Global Customer Success (GCS) on at-risk accounts</li>
<li>Partner closely with key stakeholders to drive analytics on our product stability and reliability. Drive continuous improvements on our proactive monitoring measures and early issue detection efforts.</li>
<li>Identify the key metrics and signals for accurately assessing customer health to enable the appropriate proactive monitoring measures and actions to protect our most critical customers from performance issues and outages</li>
<li>Develop the appropriate analytics capabilities to effectively measure the health of the business and inform strategic, cross-functional initiatives required to drive efficiencies and build scale into the operating model of the organization</li>
<li>Serve as the single source of truth on Engineering data requirements and needs to the IT team - provide business and data architecture to downstream threading and dashboard/visualization teams</li>
<li>Work across Product, Engineering, and GCS to define and build the feature-level telemetry required to effectively measure feature quality and customer adoption</li>
<li>Champion efficiencies, automation and the use of data to measure, track and make decisions</li>
</ul>
<p>Qualifications</p>
<ul>
<li>14+ years of experience: Proven track record in leading teams in business operations, process, strategy & planning within more technical domains</li>
<li>Passion and aptitude for data, analytics, and process: ability and desire to dive into data to understand metrics and continuously refine & improve our engineering strategy and performance</li>
<li>Customer Obsessed: Looks to understand and rigorously improve the customer experience, working across cross-functional teams to develop a holistic strategy that enhances customer value.</li>
<li>Business Acumen & Detail Oriented: Clear understanding of high-level business landscape including key strategic priorities and competitive marketplace, with established track record of connecting strategy to execution</li>
<li>Bias for Action & Unafraid to Challenge Status Quo: Constantly thinks about what more can be done, with a bias for moving fast and stepping up to own efforts without explicit direction</li>
<li>Impact-Driven & Results-Oriented: Independently seeks out information, solves conceptual problems, corrals resources, and leads collective efforts to drive progress. Track record for thriving amidst ambiguity and creating structure and clarity</li>
<li>Cross-Team Collaborator & Influencer: Understands that collaboration is imperative to everything we do, continually working across internal and external teams to understand nuances to problems and a knack for bringing people together to drive a single, coordinated effort to solutioning</li>
<li>Effective Communicator & Leader: Ability to define a vision and build and rally a team around a shared vision. Clearly articulate challenges and present holistic, thoughtful solutions at the necessary depth across both working teams and senior leadership</li>
<li>Integrity & Team-First Attitude: Always operates with the mindset of what is best for the business and the team and consistently acts in alignment to that focus</li>
</ul>
<h3>LI-___</h3>

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