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Sr Software Engineer - Contact Center (Work from Home)
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Work from home
- Automatic contact distribution (ACD) and predictive dialer advancement for call blending (inbound and outbound distribution).
- Integrated voice response (IVR) for speech recognition and introduction of natural language processing (NLP) for intelligent automation.
- Computer telephony integration (CTI) screen-pop for delivering consumer and insurance policy detail to the operator desktop at the time of contact delivery.
- Typically requires 5 years leading contact center software engineers utilizing agile delivery frameworks including Scrum, LeSS, Lean, XP, Kanban, FDD, BDD, API and UI test automation for quality control and supporting tools (Cucumber, JIRA).
- Expert in End-End Contact Center Platforms & Technologies: Genesys, Nice, Five 9, blending, speech, etc.
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