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Engineer 2, Systems Unified Communications - Fleet Management IT
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- Evaluate, design, and implement Genesys Cloud Contact Center and UC solutions, including call center routing and management, IVR design, and integration with other systems, such as Zoom, Zoom Phone, MS Teams, Salesforce, and others
- Troubleshoot and resolve technical issues related to UC systems, including Genesys Cloud, Zoom Phone, and related system integrations
- Collaborate with network and IT teams to ensure optimal network performance and connectivity for the Genesys Cloud Contact Center, Zoom Phone, and UC platforms
- Stay up to date with the latest Genesys Cloud, Zoom, and UC technologies and trends and recommend improvements and updates to systems as needed
- Minimum three (3) years of experience designing, implementing, and supporting Cloud Contact Center solutions, including call center routing, IVR design, and integrations
Expired 1 month agoInactive Job
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