Delve

As a Client Advisor, you will be accountable for an assigned book of business, clients strategy, roadmapping, and ultimately, for our clients success.. You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.. You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.. You want to have an unfair advantage and collaborate with your team in-office at least 3 days a week.. What You Will Do:CustomerDeliver and communicate our value to the clientBe an expert in the clients business, industry, and competitive set - be a Marketer, not a Media Buyer, and prioritize value creation for the customer above all else.

client advisor

Job DescriptionJob DescriptionSalary: $100k-$120kWhat We Are Looking For: We are looking for an experienced and performance-driven Client Advisor II for several non-profit clients who is based in New York and has a passion for non-profit organizations, digital marketing, data, and technology to join our team! As a Client Advisor, you will be accountable for an assigned book of business, clients strategy, roadmapping, and ultimately, for our clients success.Who you are:You are strongly determined to achieve your career goals through hard work, initiative, and resourcefulness.You are a life-long learner seeking ongoing improvement with a growth mindset and going outside of your comfort zone.You are able to focus on solving the most important problem to achieve the greatest impact.You are willing to take the armor off, put aside any pretenses, and check your ego at the door - to build trust with others on the team.You take pride in achieving objectives and delivering results; individually and collectively as a team. You want to understand yourself and have conscious knowledge of your character, feelings, motives, and desires.You crave feedback and external input so you can use it to improve performance.You want to have an unfair advantage and collaborate with your team in-office at least 3 days a week. What You Will Do:CustomerDeliver and communicate our value to the clientBe an expert in the clients business, industry, and competitive set - be a Marketer, not a Media Buyer, and prioritize value creation for the customer above all else. Travel regularly to visit clients located in NY (up to 1 week per month)Make contact and onboard new clients Build relationships with both the client teams and technical teams on the account, and be accountable for translating client expectations into short- and long-term account plans for the delivery teamsHold weekly/monthly/quarterly client calls, QBRs, annual business reviews, and other critical touchpointsBe an expert in DELVE offerings at any given time and be able to talk about those informedly to the clientTrack and ensure satisfactionBe accountable for running regular (up to quarterly) Client NPS questionnaires - which can be stand-alone surveys or a part of the ongoing QBR workstream - and work on creating mitigation strategies in case of unsatisfactory resultsAct as a point of escalation, support, and troubleshooting for clients where you do not actively act as a Client LeadInnovateBe an expert in DELVE offerings at any given time and be able to talk about those informedly to the client, following the standardized Upsell SequenceIdentify, collect, and store Clients issues and opportunities for producing more valueWork with the Client Lead, Partnership team, and other members of the Commercial org to identify potential solutions for client needs served by DELVE, its Technology, and service partnersCommunicate such extra value DELVE can generate to the client, following DELVEs language and Menu of ServiceFirmEnsure predictability of Revenue flow from the clients in your BoBMaintain every existing client status and operations in HubSpot Create / facilitate change orders and SOWs for new projects with clientsWork with the Revenue Operations department to maintain projections for your assigned BoBMaintain overall BoB revenue reporting with YoY trends, identify opportunities and/or risks, and work with the Client Lead and other members of the commercial team to exploit and mitigate accordinglyGrow assigned BoB by 20% YoYWork with the Client Lead, Partnership team, and others in the organization to organize the pursuit teams and lead the Upsell initiatives following DELVE standardized menu of services, upsell processes, and identified client needsConsistently maintain the list of Priority Accounts and Strategic next-in-line Projects to pursue with them as a part of the Account PlansPromote the SuccessCreate content - case studies and success stories - as a result of our work with clients for both internal and external useDesign and deliver training projects and materials internally for unique success scenarios originating from DELVEs successful client workPartnersAct as the Extended Force of our Technology partnersBe the expert in tech DELVE is reselling to clients in your BoBMaintain regular communication with DELVE partnership teams and develop joint account plans for target accountsTeamActing as the advocate for the customer internally, direct the team activities on accounts in the BoB to maximize the value generatedImplement client-level Fundamental Tools, such as Meeting Agendas, Client Playbooks, QBR templates, and others, to minimize the reinvention of the wheel by the technical teams assigned to your accountsDevelop comprehensive briefs for the technical teams to be able to deliver what is expected of them by the clientWhat you bring: Excellent communication and interpersonal skillsA consistent track record of delivering client success while hitting your growth targets7+ years experience in the digital marketing space, specifically in client-facing roles like customer success, relationship management, or account management3+ years of experience presenting, working with, and selling to budget wonders within mid to enterprise businesses3+ years working on the client side or in a consulting environmentA detail-oriented, self driven personality who thrives in fast growth environmentsWhat DELVE Offers:Ownership of your work, responsibility to make things happen and the opportunity to make a real differenceAn opportunity to join a fast-paced and exciting global business in the data science/ad-tech sectorA culture that emphasizes honesty, collaboration, growth and personal responsibilityA competitive salary and bonus opportunitiesA promote from within culture and the chance to define your career growthCompany fully paid health, dental, and vision insurance for employees and their familiesCompany paid life and ADD insuranceSafe harbor 401k with 4% company matchFSA and HSA options 15 days of PTO + 9 yearly paid holidays8 sick days3 months paid parental leave$1,250 Wellness Benefitremote work

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