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The CSL must be self-motivated, dependable, and able to work effectively in a fast-paced environment, all while maintaining 100% total customer focus and operational excellence. The CSL performs a variety of tasks related to different areas of the store, including: food preparation, point of sale, customer service,general housekeeping, and other related functions.
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The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. Maintains operational excellence and consistency in store cleanliness, food safety, merchandising, and just-in-time replenishment.
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Provides leadership to their retail team members that ensures a pleasant customer service experience. Ensures every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service.
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Has at least 1 year of food service/retail management experience. Ensures the proper execution of assigned food service programs and procedures. Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.
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Adheres to the execution of established Royal Farms rules, policies, procedures, and systems. Ensures the proper execution of all Royal Farms marketing programs. Completes all store side work as required (e.g., cleaning, dusting, sweeping, mopping, emptying trash, etc.
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Must be available to work all shifts, weekends, and holidays based on business needs. Is currently ServSafe Certified or is able to become ServSafe Certified and maintain the certification. Operates the point of sale (POS) and maintains proper cash controls.
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Utilizes basic business math and accounting skills, computer skills, and strong analytical and decision-making skills. The desired candidate creates a positive store culture by treating employees fairly and respectfully.
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A retail store manager's job responsibilities aren't easy. Regardless of the parent company's size, it is the store manager's duty to ensure ALL store-related operations run smoothly. Because being an effective leader in retail management can be tough, it is automatically assumed that getting a job is even tougher. But even though the job responsibilities can be tasking, landing a retail store manager position is a little easier... but only if you have the right tools. Most companies do not expect prospective store managers to have a sophisticated educational background. Instead, they select people with convincing skill-set and experience. So, how do you convince recruiters that you're the best candidate for the job? Start by writing a compelling retail store management resume!
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