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This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support. client info :VDOT. Technical Support Analyst (ONLY LOCAL CANDIDATES.
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Respond to requests of the assigned region for IT Support in the client IT Service Portal. Escalates any urgent issues and outages to the IT Operations Center, Information Security Office, and client when necessary.
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Provides on-site and virtual technical support for VTC conference and other web conferencing platforms, troubleshooting of AV/VTC issues and audio/video conferencing related issues working directly with customers as well as other internal technical resources.
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Our direct client has an opening for a Technical Support Analyst for Help Desk position # 728235. Software installs and troubleshooting such as Acrobat Adobe, camtasia, Microsoft Power BI.
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In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability.
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Technical Support Analyst 4Primary Location: Richmond, Virginia V-Soft Consulting is currently hiring for a Technical Support Analyst 4 for our premier client in Richmond, Virginia.
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Previous experience in customer support, client services, sales, or a related field. Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
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Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company.
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Continuously improving processes and documentation for network assets Participate in troubleshooting incidents for the client and coordinate with vendor support as required Build and maintain partnership with external vendors, including Arista TAC Translate complex business requirements and objectives into leaf-spine network solutions.
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Knowledge of Infrastructure (Data Center and Network) hardware architecture as to understand the procedure shared by L3 teams during troubleshooting,H&E support. Hands-on experience in installation and troubleshooting Infrastructure (DC & Network) equipment's, Rack and Stack of the equipment/cable.
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Support business users with their own dashboard/report development, including troubleshooting existing reports, updating data sources, and publishing to on-prem and cloud report servers.
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The Network Technician will provide Level 1-2 support and troubleshooting to resolve Network and Telephony issues. The Network Technician will assist with ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network including, but not limited to client hardware and software issues related to Network Telephony.
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Assists with configuring, installing & troubleshooting Cisco Catalyst series & HP Aruba series network switches, Motorola WAPS, Ubiquiti WAPs & P2P devices. Provide daily maintenance for end-user PCs, physical & virtual servers, networks, phone systems, web and spam filtering, printers and print servers, on and off-site backups, cloud and local anti-virus management, email management with on-site MS exchange and Office 365, web domain and DNS registration, as well as client-specific needs involving requests.
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The client is looking for an experienced AV technician. Provides on-site and virtual desktop support for in house Electronic Bulletin Board computers. Performs media editing for customer playback, archiving, and publishing final formats to support special events and conferences.
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Client is seeking a Telecommunications Coordinator for its Central Office work location in Richmond, VA. This position will renew on July 1, 2024 with options for renewal at the end of each fiscal year moving forward.
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client support troubleshooting jobs in Richmond, VA
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