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WingSwept’s Customer Success Engineer (CSE) is chiefly responsible for advising the Customer Success Team and Managed Services clients on business and technology goals to improve business outcomes while leveraging the WingSwept technical and security tool stacks.
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This is an outstanding opportunity to be part of a growth team focused on the DoD Force Protection customer ecosystem and to the breadth and depth of Leidos business within the Force Protection, Biometrics , and counter-UAS markets for DoD, DHS, and FBI markets.
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This position reports to the Senior Director of Federal Civilian Sales and collaborates with Pre-sales, Customer Deployment, Customer Success, and Business Development. Drive sales engagement between System Integrators (as needed), Cellebrite, and end users within the Federal Government, while steering the teams to mutually beneficial customer successes.
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Supporting our Trust & Safety team in gathering information on high-priority customer cases, and monitoring groomer Slack channels to ensure proper communication and coordination between groomers and our customer success team.
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This includes our development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organizations worldwide. With our omni-channel cloud contact centre solution, storm , we enable businesses, customers and colleagues to interact across social media, video, SMS, email, web, web chat, and emerging technologies, such as WebRTC. We connect to hundreds of external systems, including AI, information and logistics systems, to bring information and communications together and deliver the customer experience of tomorrow.
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Consistently model service standards and omni-channel experience while coaching others to success. Build customer loyalty through Company sponsored programs, including credit. Support store team with Asset Protection through a consistent level of customer service, safety awareness, and operational controls.
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The Diventures Dive Professional contributes to the success of Diventures by consistently building positive experiences and lasting relationships, through high-touch, high-communication, personalized customer service and scuba education.
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The Customer Success Manager will be responsible for cultivating and maintaining relationships with our key clients in specific regions or throughout the United States. Customer Success (40%): Manage large and often more complex and demanding client accounts that present greater technical challenges, understanding needs, and fostering relationships to drive retention and renewal rates.
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With a dynamic team culture that emphasizes both fun and hard work, we are actively seeking an experienced compliance subject matter expert (e.g., ISSO/ISSM) to join our Customer Success Management (CSM) team.
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Perform Leader on Duty supervisor responsibilities by driving results and responding to customer concerns timely and with an appropriate resolution. Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
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As the Customer Success Manager, you will work with key decision-makers in our customers to enable them to be as successful as possible. We are currently seeking a Customer Success Manager to join our team.
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CACI is looking for an intermediate level Cyber Security Analyst to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment.
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Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator). Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars.
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From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success. Vulnerability Management: Develop and maintain robust processes and procedures to identify, track, and mitigate vulnerabilities in customer systems.
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10+ years of experience in customer-facing roles such as Solution Architect, Technical/Process Consultant, Customer Success and/or Product Manager in the IT Service Management and/or DevOps space (industry or in technology companies serving the space.
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customer success jobs in Fairfax, VA
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