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Provide current telephone data for the HCHB E911 center ANI/ALI database on a weekly basis. the telephone call detail database to a very limited number of people specifically designated by.
$50 - $60 an hourFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Serve as a liaison between call center, clinics, and external providers. Understand Call Center functions, staffing and processing; complete all required fields of information in the appropriate system.
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Customer Service experience Required or Call Center experience Preferred. Gathers information regarding road service calls, including verification of membership number, name, telephone number, e-mail, vehicle description and location, and nature of vehicular problem.
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Provide desktop support for technical issues in a Call Center environment as well as off-site locations throughout the District of Columbia Log and route service requests and incidents in an incident management system Create and maintain knowledge articles in the agency's knowledge management system on a daily basis.
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Previous experience with call center management software such as NCR, Fiserv, Cash Edge, ITalk, Silvercloud, G12, NICEinContact, or similar software. Minimum of 5 years related experience in bank operations with a focus on telephone customer service/support and a minimum of 2 years contact center management experience in a financial institution.
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Under the direction of the Assistant Call Center Manager. The Customer Service Supervisor(s) oversee teams of CSR staff and delegates, evaluates, and monitors day-to-day activities of the CSRs. The Customer Service Supervisor ensures all telephone account maintenance inquiries are responded to promptly and within performance standards.
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Minimum of 3 years' experience as a 911 dispatcher or similar function in an emergency call center. Receive and correctly process emergency communications by telephone and radio transmissions, alarm monitoring software, Alarm System and Telephone Deaf Display units.
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The information call center will be established with language appropriate translators to serve the traveling public via telephone calls and emails. Our team of talented CSR professionals provide support to a 24/7 operational information call center that is open 355 days a year to facilitate travel and effectively process enrollment inquires.
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The contractor shall provide close to real time access to the telephone call detail database to a very limited number of people specifically designated by the COTR. Provide Telephone Call Detail Report.
$50 - $60 an hourFull-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Job Category: Call Center / Dispatch / Reservationist / Scheduler. Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer. Cost Center: 454.
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