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Customer Service Supervisor
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- Customer Service Supervisor
- TransCore (TRN), a subsidiary of Roper Technologies, Inc. (NYSE: ROP) is seeking full-time Customer Service Supervisors to join our team in Middle River, Maryland.
- The Customer Service Supervisor is primarily responsible for the Customer Service Representatives (CSRs) performance.
- The Customer Service Supervisor(s) oversee teams of CSR staff and delegates, evaluates, and monitors day-to-day activities of the CSRs. The Customer Service Supervisor ensures all telephone account maintenance inquiries are responded to promptly and within performance standards.
- The Customer Service Supervisor mentors and provides feedback to staff regarding job performance, monitors day-to-day activity of staff and conducts performance reviews.
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