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Implement / maintain the IT Service Management (ITSM) and IT Infrastructure Library (ITIL) practices to the Help Desk team. Familiarity with IT service management frameworks such as ITIL and working within a department that adheres to them.
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ServiceNow or similar tool's IT Service Management modules and how they are implemented across different operating models (ITIL); ServiceNow/BMC Helix/Jira Service Management (implementations, transformations, etc.
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IT Service Management or ITIL disciplines. 2+ years relevant experience in related fields, including IT audit, Governance Risk and Compliance, IT compliance, IT project management, information security, cybersecurity, software development or technology.
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ITIL certification or equivalent experience in IT service management frameworks. Drive the adoption of infrastructure as code (IaC) and automation tools such as Terraform, Ansible, and Chef, to streamline cloud service provisioning and management.
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Preferably ITIL, ServiceNow System Administrator, and ServiceNow Implementation Specialist certified. Demonstrated understanding of ITIL processes, operations and procedures. The Sr ServiceNow Administrator will work closely with business partners and the company s managed service provider to provide oversight, support and guidance on the implementation and support of functional and technical requirements within the enterprise ServiceNow ITSM solution.
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Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Data Center Professional.
$80,000 - $159,600 a yearFull-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Experienced in IT Service Management (ITSM) based on ITIL best practices. Integrations with several third-party tools like Remedy, OPAS, Boomi, ServiceNow, Web Servers, etc. Worked upon ITBM, ITOM (Discovery, Event Management, Orchestration), CSM, Portal, ATF, CSDM etc.
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Utilize ITSM frameworks and ITIL methodology management across IT to evolve best practices and simplify customer's IT operations including metrics, SLAs, and reporting. Significant experience with enterprise ITIL methodologies and management disciplines as well as IT Service Management tool (Freshservice.
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Experience with using ITIL Change, Incident and Problem management processes. Mainframe solve and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid) Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium,HiPam IBM Zolda.
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Agile Scrum Product Owner and ITIL Foundation qualifications advantageous. The Desktop OS and Hardware Engineering team is seeking an outstanding Linux Desktop Engineer with a passion for collaborating on the delivery of desktop infrastructure solutions for the global enterprise.
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Responsibilities will include:Operating Model Design: Lead the design and implementation of ITIL processes; Lead the implementation of management of Business and Service Management KPI’s, and SLA’s.
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IT related certifications(i.e. A+, Network+, Security+, ITIL or MCP) Knowledge and/or experience with following technologies; Windows 10, MACOS, MS Office, Office 365. We meet customers where they are, stabilize their IT operations, and then lead them along the path of digital transformation and operational excellence.
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The ideal applicant should demonstrate knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI. The applicant will also be tasked with collecting information for strategic business mission planning and IT investment.
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Work closely with the Problem Team and support ITIL processes, ensuring stability, resilience, and business continuity across all branches. PNC Beeline VMS# 134088-1. System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America.
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Audit compliance based on applicable COBIT/CMMI/ITIL/NIST standards. Knowledge of one of more of the following: COBIT, CMMI, ITIL, NIST standards for software / systems /project development, management, and life cycles.
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itil job Company: 3ktechnologies in Irving, TX
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