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Assists in taking an active lead in strategy formation for improving call center stats and loss mitigation solicitation. Position Summary : Performs the duties of a Loan Resolution Specialist, but is also called upon to assists in the management of the staff, with emphasis on cash collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Familiarity with call center telephony systems, WorkForce Management tools/process, Dialer functionality. Perform quality reviews within each area of customer service and collections to ensure compliance in accordance with CFPB guidelines and call reviews.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Create the vision for, and oversee the execution of, contact center platform technology foundation and platform roadmaps across voice, chat, text, synchronous and asynchronous messaging, intelligent voice assistant, process automation, workforce management, quality management, call transcription, call analytics and end-end user engagement.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Develop and implements Call Model, OB Dialer Strategy. Project participation and project management. Experience with Black Knight suite of Mortgage servicing applications. 10+ years mortgage customer service, collections, default servicing experience.
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The Call Center Agent will be responsible for contributing to the overall success of TBK Bank. This role will handle in-bound calls and emails in a fast-paced environment while processing customer requests.
Full-timeExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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This is a full-time on-site role for a Call Center Telemarketer at RestoreMasters Contracting LLC located in Irving, TX. The Call Center Telemarketer will be responsible for conducting outbound calls to generate leads, setting appointments for sales representatives, providing excellent customer service, and assisting with sales tasks as needed.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Proficient at technical skills and understanding of industry standard contact center technology including voice, email, chat, and customer relationship management (CRM), electronic health records (EHR), and Microsoft's suite of applications (Outlook, Teams, Word, Excel, PowerPoint, et.al.) Ability to troubleshoot basic technical issues for team members and coordinate with appropriate IS teams for escalation and resolution when needed.
ExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Continuous training through Asbury's Internal Learning Management System. Stock Awards(select management and front-line team member's eligible. Dispatch Park Place Roadside Assistance/Tow Service.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Oversight of electrical and mechanical systems, including but not limited to: Universal Power Supply (UPS) systems, generators, chillers, Electrical Distribution, HVAC systems, Building Management Systems (BMS) systems, and CMMS Work Dispatching.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Identify trends and patterns and create action plans in partnership with the call center management. Build and cultivate relationships with all levels of call center agents and management.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Staffing, Recruiting, Accounting and Finance, Technology, Administrative, Call Center, Human Resources, Executive Search, Sales, Supply Chain, Healthcare Revenue Cycle, Marketing, and Management Resources.
$50 - $60 an hourFull-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Coordinates with many other SMEs to incorporate all stakeholders inputs into work flows, for instance Finance, HSE, Engineering, Call center, Data and Analytics, Vendor management, etc.
RemoteExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Call center software, VoIP, Cloud, Business phone system, Customer Support, Call Recording, sales, sales calls, CcaaS, Call center, and Business phone. Aircall is the cloud-based call center and phone system of choice for modern businesses.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Call center, third party logistics (3PL) and/or trucking industry experience is preferred. Perform other duties as assigned by the Senior Manager, Customer Service in support of customer relationship management goals.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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It develops, Market & Prospect Intelligence, Underwriting, Valuation and Risk Management Solutions for the Mortgage Industry and their clients. It develops, Market & Prospect Intelligence, Underwriting, Valuation and Risk Management Solutions for the Mortgage Industry and their clients.
Full-timeExpandApply NowActive JobUpdated 3 days ago
call center management jobs in Irving, TX
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