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3-5+ years professional experience in managing IT Call Center Operations, client facing activities including service delivery, SLAs, business operations, project management, volunteer engagement and/or sales & marketing.
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Must have a least 2 years of experience with workforce management of a 24/7 IT Help Desk call center of 20 or more Agents. Responsible for supervising Help Desk Support staff in a 24x7x365 call center, including activities associated with the identification, prioritization, support and resolution of reported Incidents and service requests, ensuring our end users are receiving the appropriate technical assistance in an effective and timely manner.
ExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Can you manage the business and technical challenges of integrating web, brick & mortar, call center, kiosk, and wireless sales channels? Our Core Values: Client Focus, Owning the Outcome, Adaptable, CaringKeywords: PMP, PMBOK, Hybris, Magento, Mirakl, Oracle, Shopify, Scope management, Jira, e-commerce, remote workMcFadyen’s goal is to ensure that our clients are able to maximize the return on their technology investment by providing better service to their clients, partners and internal teams.
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Proficient in contact center software, including call center management systems, customer relationship management (CRM) software, and workforce management software.
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We are a Secret Cleared Facility and our core competencies are Information Technology, Engineering, Customer Service/Call Center, Admin/Clerical, Finance/Accounting, Scientific/Clinical, Sales/Marketing, Legal, Human Resources, Light Industrial (limited), and Professional across a range of industries.
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Previous Collections, Call Center, or Auto Dealership experience is preferred. Maintain a clear understanding of other departments processes including Payments, Dealer Management, and Ancillary teams.
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Interfacing with multiple areas of the team including IVR, call center KPIs, payment services, billing, collections, and field service management; Preferred Knowledge/SkillsDemonstrates thorough abilities and/or a proven record of success as a technical lead or technical architect in implementing enterprise level applications in the following:Keeping up with Power and Utilities Industry trends, specifically around technology involving meter-to-cash processes, customer engagement, call deflection, customer relationship management, renewables, sustainability, ESG, etc.
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To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
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Completes and maintains unit and patient records, files, forms and documents related to work area management and patient care to include admissions, surgeries, transfers, discharges, medical records and physician call list.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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May assist with the training of new hires and temporary employees on CMMS, database, email, Live Chat and Call Center procedures. Call Center experience preferred. Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets with updated service information as needed.
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MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Customer Service #Collector, #Collections, #Call Center, #Auto, #Loan, #Credit, #Inbound, #Representative, #Financial, #Account Management, #Negotiation, #Team, #Leadership, #Operations, #Management, #Financial, #Collector, #collections, #Callcenter, #auto, #credit, #representative, #Customer, #Billing, #DebtCollection #fastpaced.
$15 an hourExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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The Business Process Analyst also represents the HR Service Center on various Enterprise-wide initiatives, helping to drive operational efficiency and enhanced user experience by ensuring the knowledge management system and complementary applications drive employee and manager self-sufficiency to reduce call volume to the HR Service Center.
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The AVP of Call Center Operations is responsible for the management and performance of a blended inbound/outbound mortgage servicing call center inclusive of Customer Care, Collections, and Loss Mitigation SPOC functions.
Full-timeExpandApply NowActive JobUpdated 21 days ago - UpvoteDownvoteShare Job
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Assists in taking an active lead in strategy formation for improving call center stats and loss mitigation solicitation. Position Summary : Performs the duties of a Loan Resolution Specialist, but is also called upon to assists in the management of the staff, with emphasis on cash collections and loss mitigation initiation when customers are unable to make their monthly mortgage payments.
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call center management jobs in Dallas, TX
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